Shipping policy

                           

Shipping

Bailey's Bottom Line on Shipping: Everything below is accurate. I checked. Then I checked again. That's the job.

Where We Ship

Canada and the United States.

Processing & Delivery Times

Every apparel item is made to order — printed specifically for you after you place your order. Here's the honest timeline:

Apparel & Printed Products (tees, hoodies, caps, stickers, dog tags):

Stage Time
Production 2–7 business days
Shipping (Canada) 3–5 business days
Shipping (USA) 3–5 business days
Total estimate 5–12 business days

Dog Accessories & Gear (marked on product pages): Some accessories ship from international warehouses and take 10–20 business days. Any product in this category is clearly labelled on its product page — no surprises.

Multiple Items, Multiple Packages

Because different products are made at different facilities, your order may arrive in more than one package, sometimes days apart. You'll receive tracking for each shipment. This is normal — nothing is missing.

Shipping Rates

Order Total (CAD) Canada USA
Under $100 $9.99 $12.99
$100 and over FREE FREE (threshold $80 USD)

Tracking

You'll receive a tracking number by email the moment your order ships. If your tracking hasn't updated in 5 business days, email us — we'll investigate with the carrier.

Delays

Weather, carrier volume, and customs can occasionally cause delays outside our control. If your order is significantly delayed beyond the estimates above, contact us and we'll chase it down.

Customs & Duties (US Customers)

Orders shipped to the United States are shipped with duties and taxes handled so you should not face surprise charges at delivery. If you are ever asked to pay an unexpected fee at delivery, contact us before paying and we'll resolve it.

Wrong Address

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address provided at checkout, we can reship it but the reshipping cost will be the customer's responsibility. If you notice an address error after ordering, email us immediately — we can usually fix it if production hasn't completed.

European Union customers: Lab Life Shop does not currently ship to the EU. If and when EU shipping becomes available, EU customers will have the right to a 14-day cooling-off period from delivery to cancel their order for any reason, without justification, in line with EU Consumer Rights Directive requirements. In that case, the item must be returned in the same condition it was received — unworn, unused, with tags — along with proof of purchase. This section is included in advance so our policy is ready the day EU shipping launches.

Questions

hello@lablifeshop.com

— Bailey (she supervises every shipment. From a co