Returns & Refunds

Bailey's Bottom Line on Returns: I've reviewed your situation. Here's how this works. It's fair. I made sure of it.

The Short Version

You have 30 days from delivery to request a return or refund on eligible items. Email hello@lablifeshop.com with your order number and a photo. We'll make it right.

Eligible for Return or Refund

• Items that arrive damaged or defective
• Wrong item received (wrong product, wrong size shipped vs. ordered, wrong colour)
• Print quality issues (misprinted, faded on arrival, off-centre beyond reasonable tolerance)

Not Eligible

• Items that have been worn, washed, or altered
• Buyer's remorse or sizing mistakes on made-to-order items — each product is printed specifically for your order, so please check the size chart on every product page before purchasing
• Items reported more than 30 days after delivery
• Gift cards and digital products
• Final sale items (clearly marked as such at purchase)
• Items sent back without first requesting a return — please contact us before mailing anything back; unrequested returns will not be accepted

How Made-to-Order Works

Every apparel item at Lab Life Shop is printed on demand — made specifically for you when you order. This is why we can't accept returns for sizing errors or change-of-mind: there's no warehouse of stock to return items to. Please measure carefully against the size chart before ordering. If you're between sizes, we recommend sizing up.

How to Start a Return

1. Email hello@lablifeshop.com within 30 days of delivery
2. Include your order number and a clear photo of the issue
3. We'll respond within 2 business days with next steps
4. If approved, we'll send a replacement at no cost or issue a full refund to your original payment method — your choice
5. You will not need to ship anything back to us — a photo is all we need for damaged, defective, or wrong-item claims

Refund Timing

Approved refunds are processed within 5 business days of approval. Depending on your bank or card issuer, the refund may take an additional 5–10 business days to appear on your statement. If more than 15 business days have passed since approval and you still don't see it, email us and we'll look into it.

Exchanges

For defective or wrong items, we offer free replacement in the correct item/size. For sizing preference changes on non-defective items, made-to-order limitations apply (see above).

Please Don't Mail Anything Back

Our process doesn't require you to ship items back to us — see above. If something is mailed to us anyway without instructions, we can't guarantee it will be tracked, processed, or acknowledged.

European Union Customers

We don't currently ship to the EU. See our Shipping Policy for the 14-day cooling-off terms that will apply once EU shipping is available.

Questions

hello@lablifeshop.com — we respond within 2 business days, usually faster.

— Bailey, Chief Returns Officer
(She has read every word of this policy. Twice.)